What is Web3 community management?

Community management in Web3 is the process of coordinating and facilitating online communities. Web3 communities are often organized around a certain topic such as the Ethereum blockchain, decentralized finance (DeFi), DAO’s or NFT communities.

These communities provide a space for members to share information, ask questions, and help each other learn. They can also be a great way to meet people with similar interests and build relationships. The goals of community management in Web3 are to build relationships between members, provide support and resources and keep the community organized.

Community management generally requires two key ingredients: moderators who keep the peace and foster positive interactions, and content that engages and interests the community.

Examples of community management

  • fostering a sense of community and belonging among members
  • providing support and guidance to members
  • maintaining order and preventing scams and chaos
  • promoting and marketing the community to attract new members
  • coordinating and facilitating community events
  • encouraging member participation and engagement

Twitter Community

Community management is a vital part of any online community, but it can be especially important in Web3 communities. The decentralized nature of Web3 means that there is no central authority figure, so it’s up to the community members to self-organize and self-govern. This can be a challenge, but it also presents an opportunity for members to build strong relationships with each other and create a sense of ownership and belonging. By working together, the community can overcome these challenges and emerge stronger than ever before.

How to build a community strategy

There is no one-size-fits-all approach to community management, but there are some key considerations that all community managers should keep in mind.

Telegram Community

1. Define your goals

The first step is to define your goals. What do you want to achieve with your community? Do you want to build relationships, provide support, or promote a product? Once you have a clear idea of your goals, you can start to put together a plan to achieve them.

2. Know your audience

It’s important to understand who your audience is and what they want from the community. What are their needs and how can you address them? What kind of content will they find engaging? Knowing your audience will help you to create a community that meets their needs and keeps them coming back. Also be aware that the Crypto community has its own slang.

3. Be active

An inactive community is a dead community. To keep your community alive, you need to be active and engaged with its members. This means posting regular content, responding to questions and comments, and organizing events and activities. The more active you are, the more likely your community is to thrive.

4. Be responsive

When something goes wrong, it’s important to be responsive and take action quickly. This could mean banning a disruptive member, removing offensive content, or apologizing for a mistake. By being responsive, you show your members that you care about their experience and are committed to creating a safe and welcoming community.

5. Promote your community

The best way to grow your community is to promote it. This could involve sharing it on social media, writing blog posts or giving talks at conferences. The more people you can get interested

Discord Community

Why a community is important in Web3

A community can provide support and onboard users. In addition, a community can also act as a marketing tool, attracting new users and potential buyers. By building a strong community around your brand or project, you can increase your chances of success.


At Pix we receive many requests for community management. Unfortunately we cannot help every project as community management requires a significant time investment. Additionally, community management is not something that can be done half-heartedly. It requires dedication and real commitment to be successful.

Nevertheless, we would love to learn about your project and are happy to think along even when we cannot help out!

Get in touch now!